Your privacy is important to us
We are committed to protecting and respecting your privacy and we endeavor to ensure we comply with the Data Protection Act 2018, the EU General Data Protection Regulation and other similar applicable data protection laws ("Data Protection Laws").
By visiting and/or contacting us through the site (or otherwise engaging with us), you acknowledge that we may collect, use and transfer information from which you can be personally identified ("personal data") as set out in this Policy. We reserve the right to change this Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
By visiting our site, and/or using the services offered on or through our site, you agree to the terms of this Policy as it may be amended from time to time.
This policy covers:
1. Information we may collect from you
2. What we do with your personal data
3. How we share your information
4. Transfers of data outside the EEA
6. Access to information
9. Our contact information
Information we may collect from you
We may collect, receive, store and process personal data about you in accordance with this Policy.
When you fill in forms on our site (such as subscribing to our service, signing up to our newsletters, applying for jobs via the site, posting material, requesting further services or reporting a problem with the site) you may provide us with some personal data including for example, name, home and/or business address, email address, telephone number, demographic information (e.g. age) and/or other information that may identify you as an individual and which may be necessary for the purposes identified in this Policy.
In addition, when you visit our site, our web server collects some basic information including, but not limited to, your internet service provider's domain name, location data, which pages you accessed on our site, and when. We use this information only to analyse the use of our website to help us improve the site and our services.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their related policies. Please check these policies before you submit any personal data via these websites.
Transfers of data outside the EEA
The personal data you provide to us will be transferred to and stored securely on our servers in the UK and we take steps to protect your personal data from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
In processing your personal data, it may be necessary for us to transfer your personal data outside the European Economic Area ("EEA"), for example, to our headquarters in Mexico. It may also be accessed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Policy and Data Protection Laws when it is processed in, or other accessed from, a location outside the EEA. This means that we will only transfer your personal data to third parties outside the EEA if that third party (a) is situated in a country that has been confirmed by the European Commission to provide adequate protection to personal data, or (b) has agreed (by way of appropriate written contract) to provide all protections to your personal data as required by the Data Protection Legislation.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
While we have implemented reasonable technical and organisational precautions to protect the security and integrity of personal data provided to our Site, the transmission of data via the internet is not completely secure and as such we cannot guarantee the security of that information transmitted through our site. Any transmission of data via our site is therefore at your own risk. However we will at all times maintain physical, electronic and procedural safeguards to protect your personal data as required under Data Protection Laws.
You agree to (a) immediately notify us of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your account on this Site. We are not responsible or liable for any loss or damage arising from your failure to comply with this provision.
We will not be liable for disclosure of your information due to errors or unauthorised acts of third parties during or after transmission.
We recommend that you change your password every three months. If you are using a public computer (e.g. at a library), or a shared computer, we urge you to log out of your account and our Site altogether, and quit the browser application before you leave the computer. This will help prevent others from accessing your account and any personal data.
In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavour to do so as promptly as possible under the circumstances using appropriate lawful methods, and, to the extent we have your e-mail address, we may notify you by e-mail. You hereby consent to our use of e-mail as a means of such notification.
Use made of your personal data
We use information held about you only in accordance with our legitimate interests; namely to carry out and improve our business, analyse the use of our site and to support our customers/users to ensure that content from our site is presented in the most effective manner for you.
Some information is collected and processed to allow us to carry out obligations under any contracts entered between you and us. For example, some personal data is used to allow you to participate in interactive features of our service, when you choose to do so.
Service providers and how we share your information
We may use third-party partners to help operate our site and deliver our products and services, and may share your information with our affiliates, service providers, recruitment companies and other third parties that provide products or services for or through this site or for our business (such as website or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfilment companies, and other similar service providers that use such information on our behalf).
We may disclose aggregate statistics regarding user behaviour as a measure of interest in, and use of, our site and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
In addition, we may disclose your personal data to any member of the Fresnillo group, which includes our parent company and its subsidiaries, for internal record keeping, internal marketing or any of the other purposes identified in this Policy.
If our business enters into a joint venture with, purchases or is sold to or merges with another business entity, your personal data may be disclosed or transferred to the purchaser, our new business partners or owners or their advisors.
We may also be under a duty to disclose or share your personal data to third parties in order to comply with any legal obligation or court order, enforce our Terms and Conditions and other agreements; or to protect the rights, property or safety of Fresnillo plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Disclosure of your information
We may also use your personal information to maintain our internal record keeping and/or share it with our affiliates for internal purposes as long as there is a legitimate business purpose to do so.
We may also disclose personal information in order to comply with a duty to disclose the same, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Fresnillo plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
We may disclose user information to government authorities, and to other third parties when compelled to do so by government and law enforcement authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Site, or anyone else that could be harmed by such activities. Additionally, we would cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.
Access to information
Subject to your local laws, you may have the right to access all the personal data we hold about you (which may include a right to correct any inaccuracies or request deletion or object to the processing of your information, where there is no legal ground for us to do so). If you wish to exercise your rights in relation to your personal data which is held by us, please contact our Data Protection Officer below. Please note we may require verification of your identity before providing a copy of your information as permitted by Data Protection Laws.
Should you have any queries or complaints in relation to how we use your personal data, please contact us using the details set out below. Should you wish to take any complaints and queries further, you have the right to contact the Information Commissioner's Office regarding such issues.